Regional bank reduces operational costs by 21%
Efficiency program in back-office operations and the branch network, featuring process automation and a new structure.
in operational costs
Banco Atlântico had an efficiency ratio far above its competitors, with manual processes in credit and accounts and a branch network designed for another decade.
We automated the 30 highest-volume back-office processes, redesigned the operations structure, and defined a new branch model with management—smaller and focused on advisory services.
- -21% in operational costs in 18 months
- Account opening from 5 days to 15 minutes
- Mortgage credit decision in 48 hours
- Efficiency ratio from 64% to 51%
Meridiano brought method and a team that didn't give up when the project became difficult.
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