Emergency room waiting times reduced by 35%
Redesign of the patient flow in the emergency department of a private hospital in Porto, featuring real-time data and new triage rules.
in waiting time
The emergency department had average waiting times of 2h40 until the first medical observation and a growing complaint rate. The clinical team felt overwhelmed, although the number of professionals was within standard levels.
We tracked 400 emergency episodes from start to finish and discovered that half of the waiting occurred between exams. We created a fast track for simple cases, a real-time occupancy dashboard, and new shift handover rules.
- -35% in average time until observation
- Complaints reduced by 42%
- Professional satisfaction increased from 6.1 to 7.8
- No increase in staffing levels
We changed the flow without changing the people. Today, patients notice the difference as soon as they enter.
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